TERRATECH TROUBLESHOOTING

Having problems with TerraTech? Please try the following troubleshooting tips:

TTG-001

Q: Does TerraTech run okay on your computer, but at a low framerate?

YES

Watch the following video on YouTube for possible tips on increasing your framerate:

NO

Continue to the next step.


TTG-002

Q: Are the drivers for your graphics card and sound card both up to date?

YES

Continue to the next step.

NO

Update your drivers for your graphics card and sound card and try launching TerraTech again.


TTG-003

Q: Has TerraTech run successfully on your computer before?

It's possible that your save data has become corrupted and is preventing TerraTech from running as it did previously.

YES

Try the following steps:

  1. Browse your local TerraTech files and find the "Saves" folder.
  2. Rename the "Saves" folder to something else to make a back-up of your game save files.
  3. Launch TerraTech.
  4. Type in a player profile name.
  5. Start a new game to find out if TerraTech is working again.
  6. If the game plays properly again, try copying your backed up game save files into the new "Saves" folder into the player profile sub-folder.

NO

Continue to the next step.


TTG-004

Q: Does TerraTech freeze on a black screen, with only the mouse cursor visible, when you launch the game?

YES

Try the following steps:

  1. Open Task Manager
  2. Go to the 'Services' tab.
  3. Find 'AudioSrv' in the list, right click and select 'Restart'
  4. Restart TerraTech

NO

Continue to the next step.


TTG-004

Q: Does TerraTech freeze on a black screen, with only the mouse cursor visible, when you launch the game?

YES

Try the following steps:

  1. Open Task Manager
  2. Go to the 'Services' tab.
  3. Find 'AudioSrv' in the list, right click and select 'Restart'
  4. Restart TerraTech

NO

Continue to the next step.


TTG-005

Q: Do you have the R&D Test Chamber DLC?

It's possible data for the R&D Test Chamber has become corrupted and is preventing TerraTech from running as it did previously.

YES

Try the following steps:

  1. Go to the following location depending on the OS you're running:
    • For Windows:

      C:\Users\*UserName*\AppData\ LocalLow\Unity\WebPlayer\Cache\

      where *UserName* is your profile name on your PC

      Find folder called Payload_TerraTech and delete it

    • For Mac:

      ~/Library/Caches/ Unity.Payload.TerraTech

      Delete contents of Unity.Payload.TerraTech

    • For Linux:

      ~/.cache/unity3d/ Payload_TerraTech

      Delete this entire folder

  2. Start a new game to find out if TerraTech is working again.

NO

Continue to the next step.


TTG-006

Q: Does your computer meet the minimum required specification?

The minimum and recommended system requirements can be found on TerraTech's Steam store page.

http://store.steampowered.com/app/285920/

Scroll about halfway down and select your platform.

YES

Continue to the next step.

NO

  • Play TerraTech on a more powerful computer if possible.
  • Ask Steam for a refund if applicable.
  • Ask Humble for a refund if applicable.
  • Ask GOG for a refund if applicable.

TTG-007

Q: Is your graphics card good enough to run TerraTech?

Check the table below to see how your graphics card or integrated graphics chipset compares with the minimum and required specification cards. The entries contain commonly reported graphics cards and chipsets.

If your graphics card is not in the table then check using the following link.

Data taken from http://www.videocardbenchmark.net/

Graphics card name Passmark G3D Mark (Higher is better) Pass or Fail?
GeForce GTX 980 9738 PASS
GeForce GTX 970 8673 PASS
Radeon R9 295X2 7110 PASS
Radeon R9 290X / 390X 7105 PASS
GeForce GTX 960 5954 PASS
GeForce GTX 680 5717 PASS
Radeon HD 7970 / R9 280X 5238 PASS
GeForce GTX 760 4954 PASS
GeForce GTX 660 4121 PASS
GeForce GTX 560 3111 PASS
Radeon HD 7790 2993 PASS
Radeon HD 5970 2593 PASS
GeForce GTX 550 Ti 1923 PASS
GeForce GTX 650 1831 PASS
Radeon R7 + R7 200 Dual 1314 PASS
GeForce GT 650M 1199 PASS
Mobility Radeon HD 5870 1174 PASS
Recommended requirement: GeForce GTX 260 1118 PASS
Radeon HD6750M 925 PASS
GeForce 930M 846 PASS
GeForce GT 630 795 PASS
Intel HD 4000 454 PASS
GeForce GT 130 450 PASS
GeForce GT 705 410 PASS
Radeon R4 399 PASS
Radeon HD 4650 394 PASS
Minimum requirement: GeForce GT 520M 385 PASS
Radeon HD 8400 370 FAIL
Intel HD 3000 310 FAIL
GeForce GT 220 293 FAIL
GeForce 320M 280 FAIL
ATI Radeon 2600 PRO 216 FAIL
GeForce 9400 155 FAIL
GeForce 9400M 120 FAIL
Mobility Radeon X1600 90 FAIL
Intel G41 Express Chipset 57 FAIL
Mobile Intel 4 Series Express Chipset Family 46 FAIL
Mobile Intel 965 Express 19 FAIL
Intel Q35 Express 12 FAIL
Intel G33/G31 Express 10 FAIL
GeForce FX 5200 7 FAIL
Intel Q965/Q963 Express 7 FAIL
Intel 82945G Express 6 FAIL
Intel 945 Express 4 FAIL

YES

Continue to the next step.

NO

  • Upgrade your graphics card if possible.
  • Ask Steam for a refund if applicable.
  • Ask Humble for a refund if applicable.
  • Ask GOG for a refund if applicable.

TTG-008

Q: If you are getting a low frame rate on a computer with an integrated graphics chip as well as a graphics card, is TerraTech using your graphics card?

YES

Continue to the next step.

NO

Open your graphics card control panel e.g nVidia Control Panel and in Manage 3D Settings, set the preferred graphics processor to the graphics card processor instead of the integrated graphics processor.


TTG-009

Q: Have you installed the latest version of DirectX? [PC ONLY]

YES

Continue to the next step.

NO

Follow the instructions on the following link:

https://support.microsoft.com/en-us/kb/179113


TTG-010

Q: Have you tried running TerraTech at lower screen resolutions and at lower quality settings?

This step is to check whether the problem is memory or graphics card related. If TerraTech works at the lowest settings, then the settings can be increased within the game accordingly.

YES

Continue to the next step.

NO

Try lowering the screen resolution and quality settings to the lowest and if TerraTech runs fine, try adjusting them back up.


TTG-011

Q: Have you checked whether anti-virus may have accidentally deleted some TerraTech files?

It is possible that some anti-virus software incorrectly identifies some TerraTech files as a threat and deletes them.

YES

Continue to the next step.

NO

Try temporarily disabling your anti-virus software and then re-download TerraTech to find out if this is the cause of the problem.


TTG-012

Q: Are all TerraTech files correctly installed?

Steam can perform a check to ensure all required TerraTech files are present and correct.

Verify integrity of game cache using the following steps:

  1. In Steam > Library, right-click on TerraTech
  2. Select Properties
  3. Select Local Files tab
  4. Click on Verify Integrity of Game Cache

Did Steam verify that all TerraTech files are installed correctly?

YES

Continue to the next step.

NO

Steam will notify you of any files that failed validation and will be re-acquired. Once completed, try launching TerraTech again.


TTG-013

Q: Do you have any mods installed?

Mods can sometimes cause the game to behave unpredictably, such as crashing or freezing.

YES

Try removing all official and unofficial mods from your PC. You will also need to unsubscribe from them on Steam Workshop.

NO

Continue to the next step.


TTG-014

Q: Are you playing the same version as your friend?

While playing a Co-op Game you will need to be on the same version as your friends in order to play with them.

YES

Continue to the next step.

NO

Make sure you're playing the latest release. Check Steam News to see what the latest version released was.


TTG-015

Q: Have you completed all the Core Missions?

Core missions can sometimes get in the way of each other so make sure you complete as many of them as you can in order to access the others.

YES

Continue to the next step.

NO

Here is a full list of Core Missions of each corp:

GSO Missions

GSO Grade 1:

  • Big Tony
  • Solar Generator
  • Radar
  • Battery
  • Care Package
  • Find the Trading Station
  • Defeat the Trader Troll

GSO Grade 2:

  • Striking Out
  • Turret Defense
  • Crafty Business I
  • Crafty Business II
  • Crafty Business III
  • Crafty Business IV
  • Charlie Watchtower

GSO Grade 3:

  • Craftier Business I
  • Craftier Business II
  • Craftier Business III
  • SAM Site Ridge

GeoCorp Missions

GSO Grade 2:

  • GeoCorp License - Big Pete

GeoCorp Grade 1:

  • Novice Harvester I
  • Novice Harvester II
  • Novice Harvester III

GeoCorp Grade 2:

  • Rubber Harvester
  • Luxite Harvester
  • Plumbite Harvester
  • Titanite Harvester
  • Carbite Harvester
  • Oleite Harvester
  • Rodite Harvester
  • Celestite Harvester
  • Ignite Harvester
  • Erudite Harvester
  • The Almighty Cube I

GeoCorp Grade 3:

  • Master Harvester I
  • Master Harvester II
  • Master Harvester III
  • Master Harvester IV
  • Rook Creek Bridge
  • The Almighty Cube II
  • The Almighty Cube III
  • Celestite Harvester
  • Ignite Harvester
  • Erudite Harvester
  • The Almighty Cube I

Venture Missions

GSO Grade 3:

  • Venture License - Race Against Time

Venture Grade 1:

  • Time Trial 900m
  • Plateau Run

Venture Grade 2:

  • Mine Island Rescue
  • Learn to Fly
  • Time Trial 1800m

Venture Grade 3:

  • Time Trial 3000m
  • High Climb Stunt
  • Loop de Loop
  • A Slippery Slope

Hawkeye Missions

GSO Grade 4:

  • Hawkeye Licence - Bird of Prey

Hawkeye Grade 1:

  • BLACK OP Dark Totem
  • BLACK OP Cleaning House
  • BLACK OP Overlord
  • BLACK OP Fallen Empire

Hawkeye Grade 2:

  • BLACK OP Pit Viper
  • BLACK OP Red Wildfire
  • BLACK OP Mountain Dawn
  • BLACK OP Broken Shield
  • Bomber Command

Hawkeye Grade 3:

  • BLACK OP Blind Archers
  • BLACK OPS Dark Dawn
  • BLACK OPS Wet Work
  • BLACK OPS White Wind
  • Crowntop Hill Fort

Better Future Missions

GSO Grade 4

  • Better Future Licence - Back to the Future

Better Future Grade 1:

  • Grade 1 Hover Race
  • Hover Training Novice Course 1
  • Hover Training Novice Course 2
  • Hover Training Novice Course 3
  • Hover Training Novice Course 4

Better Future Grade 2:

  • Grade 2 Anti Grav Race 1
  • Grade 2 Hover Race
  • Grade 2 Anti Grav Race 2
  • Hover Training Intermediate Course 1
  • Hover Training Intermediate Course 2
  • Hover Training Intermediate Course 3
  • Hover Training Intermediate Course 4

Better Future Grade 3:

  • Hover Training Advanced Course 1
  • Hover Training Advanced Course 2
  • Hover Training Advanced Course 3
  • HUBL, BUBL & TRUBL!

Reticule Research Missions

GSO Grade 5:

  • Reticule Research licence mission - In Search of Science

Reticule Research Grade 1:

  • Laser Laboratory
  • Blaster Battle

Reticule Research Grade 2:

  • Tesla Base
  • Zero Point Hollow

Reticule Research Grade 3:

  • A Perilous Prototype
  • Energy Inversion Bowl

TTG-016

If none of the above steps resolve the problem you're having, please email help@payloadstudios.com with the following 3 pieces of information:

  1. A description of the problem you're having (including what you actually see onscreen).
  2. The full specification of your computer (Operating system, processor, RAM, graphics card).
  3. The error log generated by TerraTech.

To find the TerraTech error log:

  • For Windows:

    The file is called output_log.txt and should be at C:\Users\*Username*\AppData\LocalLow\Payload\TerraTech

  • For Mac:

    The file should be at ~/Users/YourUserName/Library/Logs/Unity/Player.log

  • For Linux:

    The file should be at ~/.config/unity3d/Payload/TerraTech/Player.log


You may also come across error messages in-game. Here are the error messages and what you need to do to fix them:

TTG-017

Error Message: Failed to save user profile data.

  • Solutions:

    • Check file permissions on Documents/My Games/TerraTech/YourSteamID/Saves/UserData.sav and the folder it's in.
    • Check that you don't have anti virus blocking access to Documents or Documents/My Games/TerraTech/Saves/UserData.sav
  • For Mac:

    The file should be at ~/Users/YourUserName/Library/Application Support/TerraTech/Saves/UserData.sav

  • For Linux:

    The file should be at ~/home/[user]/.local/share/TerraTech/Saves/UserData.sav


TTG-018

Error Message: Unable to locate game save directory.

  • Solutions:

    • Check that you have a Documents folder set up in windows.
    • Check that you don't have anti virus (such as windows defender) protecting access to the Documents folder.

TTG-019

Error Message: Failed to save one or more files.

  • Solutions:

    • Check file permissions on Documents/My Games/TerraTech
    • Check that you don't have anti virus (such as windows defender) protecting access to the Documents folder.
  • For Mac:

    The file should be at ~/Users/YourUserName/Library/Application Support/TerraTech

  • For Linux:

    The file should be at ~/home/[user]/.local/share/TerraTech


TTG-020

Error Message: Failed to load save game info.

  • Solutions:

    • Check file permissions on the save files in Documents/My Games/TerraTech/Saves
    • Check that you don't have any saves in the wrong directory. You haven't copied a creative save into campaign folder etc.
    • Check that all your save files are from the correct version of the game (not saved in a newer branch e.g unstable and not from a really old version from years ago before the current file version).
  • For Mac:

    The file should be at ~/Users/YourUserName/Library/Application Support/TerraTech/Saves

  • For Linux:

    The file should be at ~/home/[user]/.local/share/TerraTech/Saves