TERRATECH TROUBLESHOOTING

Having problems with TerraTech? Please try the following troubleshooting tips:

TTG-001

Q: Does TerraTech run okay on your computer, but at a low framerate?

YES

Watch the following video on YouTube for possible tips on increasing your framerate:

NO

Continue to the next step.


TTG-002

Q: Has TerraTech run successfully on your computer before?

It's possible that your save data has become corrupted and is preventing TerraTech from running as it did previously.

YES

Try the following steps:

  1. Browse your local TerraTech files and find the "Saves" folder.
  2. Rename the "Saves" folder to something else to make a back-up of your game save files.
  3. Launch TerraTech.
  4. Type in a player profile name.
  5. Start a new game to find out if TerraTech is working again.
  6. If the game plays properly again, try copying your backed up game save files into the new "Saves" folder into the player profile sub-folder.

NO

Continue to the next step.


TTG-003

Q: Do you have the R&D Test Chamber DLC?

It's possible data for the R&D Test Chamber has become corrupted and is preventing TerraTech from running as it did previously.

YES

Try the following steps:

  1. Go to the following location depending on the OS you're running:
    • For Windows:

      C:\Users\<UserName>\AppData\ LocalLow\Unity\WebPlayer\Cache\

      where <username> is your profile name on your PC

      Find folder called Payload_TerraTech and delete it

    • For Mac:

      ~/Library/Caches/ Unity.Payload.TerraTech

      Delete contents of Unity.Payload.TerraTech

    • For Linux:

      ~/.cache/unity3d/ Payload_TerraTech

      Delete this entire folder

  2. Start a new game to find out if TerraTech is working again.

NO

Continue to the next step.


TTG-004

Q: Does your computer meet the minimum required specification?

The minimum and recommended system requirements can be found on TerraTech's Steam store page.

http://store.steampowered.com/app/285920/

Scroll about halfway down and select your platform.

YES

Continue to the next step.

NO

  • Play TerraTech on a more powerful computer if possible.
  • Ask Steam for a refund if applicable.
  • Ask Humble for a refund if applicable.
  • Ask GOG for a refund if applicable.

TTG-005

Q: Is your graphics card good enough to run TerraTech?

Check the table below to see how your graphics card or integrated graphics chipset compares with the minimum and required specification cards. The entries contain commonly reported graphics cards and chipsets.

If your graphics card is not in the table then check using the following link.

Data taken from http://www.videocardbenchmark.net/

Graphics card name Passmark G3D Mark (Higher is better) Pass or Fail?
GeForce GTX 980 9738 PASS
GeForce GTX 970 8673 PASS
Radeon R9 295X2 7110 PASS
Radeon R9 290X / 390X 7105 PASS
GeForce GTX 960 5954 PASS
GeForce GTX 680 5717 PASS
Radeon HD 7970 / R9 280X 5238 PASS
GeForce GTX 760 4954 PASS
GeForce GTX 660 4121 PASS
GeForce GTX 560 3111 PASS
Radeon HD 7790 2993 PASS
Radeon HD 5970 2593 PASS
GeForce GTX 550 Ti 1923 PASS
GeForce GTX 650 1831 PASS
Radeon R7 + R7 200 Dual 1314 PASS
GeForce GT 650M 1199 PASS
Mobility Radeon HD 5870 1174 PASS
Recommended requirement: GeForce GTX 260 1118 PASS
Radeon HD6750M 925 PASS
GeForce 930M 846 PASS
GeForce GT 630 795 PASS
Intel HD 4000 454 PASS
GeForce GT 130 450 PASS
GeForce GT 705 410 PASS
Radeon R4 399 PASS
Radeon HD 4650 394 PASS
Minimum requirement: GeForce GT 520M 385 PASS
Radeon HD 8400 370 FAIL
Intel HD 3000 310 FAIL
GeForce GT 220 293 FAIL
GeForce 320M 280 FAIL
ATI Radeon 2600 PRO 216 FAIL
GeForce 9400 155 FAIL
GeForce 9400M 120 FAIL
Mobility Radeon X1600 90 FAIL
Intel G41 Express Chipset 57 FAIL
Mobile Intel 4 Series Express Chipset Family 46 FAIL
Mobile Intel 965 Express 19 FAIL
Intel Q35 Express 12 FAIL
Intel G33/G31 Express 10 FAIL
GeForce FX 5200 7 FAIL
Intel Q965/Q963 Express 7 FAIL
Intel 82945G Express 6 FAIL
Intel 945 Express 4 FAIL

YES

Continue to the next step.

NO

  • Upgrade your graphics card if possible.
  • Ask Steam for a refund if applicable.
  • Ask Humble for a refund if applicable.
  • Ask GOG for a refund if applicable.

TTG-006

Q: If you getting a low frame rate on a computer with an integrated graphics chip as well as a graphics card, is TerraTech using your graphics card?

YES

Continue to the next step.

NO

Open your graphics card control panel e.g nVidia Control Panel and in Manage 3D Settings, set the preferred graphics processor to the graphics card processor instead of the integrated graphics processor.


TTG-007

Q: Have you installed the latest version of DirectX? [PC ONLY]

YES

Continue to the next step.

NO

Follow the instructions on the following link:

https://support.microsoft.com/en-us/kb/179113


TTG-008

Q: Have you tried running TerraTech at lower screen resolutions and at lower quality settings?

This step is to check whether the problem is memory or graphics card related. If TerraTech works at the lowest settings, then the settings can be increased within the game accordingly.

YES

Continue to the next step.

NO

Try lowering the screen resolution and quality settings to the lowest and if TerraTech runs fine, try adjusting them back up.


TTG-009

Q: Have you checked whether anti-virus may have accidentally deleted some TerraTech files?

It is possible that some anti-virus software incorrectly identifies some TerraTech files as a threat and deletes them.

YES

Continue to the next step.

NO

Try temporarily disabling your anti-virus software and then re-download TerraTech to find out if this is the cause of the problem.


TTG-010

Q: Are all TerraTech files correctly installed?

Steam can perform a check to ensure all required TerraTech files are present and correct.

Verify integrity of game cache using the following steps:

  1. In Steam > Library, right-click on TerraTech
  2. Select Properties
  3. Select Local Files tab
  4. Click on Verify Integrity of Game Cache

Did Steam verify that all TerraTech files are installed correctly?

YES

Continue to the next step.

NO

Steam will notify you of any files that failed validation and will be re-acquired. Once completed, try launching TerraTech again.


TTG-011

If none of the above steps resolve the problem you're having, please email [email protected] with the following 3 pieces of information:

  1. A description of the problem you're having (including what you actually see onscreen.
  2. The full specification of your computer (Operating system, processor, RAM, graphics card).
  3. The error log generated by TerraTech.

To find the TerraTech error log:

  • For Windows:

    1. In Steam > Library, right-click on TerraTech
    2. Select Properties
    3. Select Local Files tab
    4. Click on Browse Local Files
    5. Find output_log.txt in the TerraTech data folder
  • For Mac:

    The file should be at ~/Users/YourUserName/Library/Logs/Unity/Player.log

  • For Linux:

    The file should be at ~/.config/unity3d/Payload/TerraTech/Player.log